Innochat Archive

Customer experience fuels innovation

John W Lewis's picture
Chat Date: 
Thu, Jul 21, 2016

The purpose of innovation is to increase value. Ultimately that value is perceived by customers in the form of a superior experience. So what role does an understanding of customer experience play in innovation? For this #innochat, we welcome our guest Annette Franz (Gleneicki) @AnnetteFranz who understands customer experience.

Innovations in digital healthcare

John W Lewis's picture
Chat Date: 
Thu, Jul 14, 2016

Opportunities for digital innovation in the field of healthcare are at least as substantial as in any other field and realising them is at least as challenging. During this #innochat, we are delighted to welcome, as our guest, Shahid Shah (@ShahidNShah) who is extremely knowledgeable, experienced and articulate in the field of digital healthcare.

Risky innovation?

John W Lewis's picture
Chat Date: 
Thu, Jul 07, 2016

What is the relationship between innovation and risk? What are the parallels and paradoxes?

There are links between risk and safety, and risk and reward. But what about risk and innovation?

Is Data Sharing A Barrier To Innovation?

John W Lewis's picture
Chat Date: 
Thu, Jun 30, 2016

A cure for cancer does not exist, because cancer is not a disease. (It is a category of disesase involving uncontrolled growth of cells.) But there may be a cure for a major barrier to making progress in finding cures for these diseases.

That barrier is often referred to as "data sharing". And that barrier might also exist in other fields of innovation.

Let's discuss data sharing as a barrier to innovation in a free wheeling #innochat (without formal questions) on June 30 at noon Eastern time.

Innovative social selling

John W Lewis's picture
Chat Date: 
Thu, Jun 23, 2016

Selling requires communication, and people increasingly communicate using social media. So, it is not surprising that sales people try to understand how to use social communication effectively. But many of them struggle to shake off old paradigms and few have figured it out. Even fewer have codified it as well as our guest this week.

You—Yes, You!—Can Innovate Inside a Large Organization

John W Lewis's picture
Chat Date: 
Thu, Jun 16, 2016

This innochat will be hosted by Ken Gordon whose guest is Toby Bottorf, VP of Service and Experience Design, at Continuum. Here is their framing post.

Sometimes you find yourself the lone innovator in an organization. Maybe oftentimes. Truth is, an inflexible corporate culture can make innovation feel less like a creative activity and more like conducting foreign policy. Intrapreneurship can be challenging work, but there are ways to make your efforts more effective.

Challenges for established businesses

John W Lewis's picture
Chat Date: 
Thu, Jun 09, 2016

This week's guest and frequent innocat, Jorge Barba (@jorgebarba), has described ten common innovation challenges encountered by established businesses. Let's discuss these and the perspectives from which they are faced.

Defining your innovation perspective

John W Lewis's picture
Chat Date: 
Thu, Jun 02, 2016

On #innochat, from time to time, we’ve discussed how an organization can group innovation opportunities into different categories. We’ve also discussed how an innovation progresses through multiple categories of adopters, as it diffuses through a population. But have we linked these two perspectives together?

Innovation and/or Invention?

John W Lewis's picture
Chat Date: 
Thu, May 26, 2016

Decades ago, most people thought of new things as being invented by mad scientists for other people to use.

Now, there is more emphasis on innovation, involving the adoption of new things by anyone.

Yet, when people meet to discuss ideas, to scribble on Post-It notes, and to develop new proposals, they are doing some of both: invention and adoption.

Innovation, Education, Dintersmith, and You

John W Lewis's picture
Chat Date: 
Thu, May 19, 2016

This week, we welcome Ken Gordon to the host seat. Ken (@quickmuse) is Content, Conversation, and Community Strategist at Continuum Innovation in Boston. He is a well known innocat, and recent initiator of  the #innochat facebook group. Ken's chosen topic relates to innovation in education and here is his framing post:

Is life a standardized test… or an impossible problem to be solved?

Those familiar with the work of Ted Dintersmith know that the above is a question designed to trip up those who don’t worship at the altar of innovation.

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